REFUND & CANCELLATION POLICY (NO REFUNDS)
Effective date / Last updated: 24 December 2025
This Refund & Cancellation Policy (“Policy”) applies to all purchases made on our websites and mobile applications (collectively, the “Services”) operated by Sumitra Devi (“we”, “us”, “our”).
By purchasing any course, test series, subscription, digital content, or any paid feature through our Services, you acknowledge and agree to this Policy.
1. Contact Information
For any billing questions, you may contact us:
Email: admin@coachingplanet.in
2. No Refund Policy (Important)
All sales are final.
We do not provide refunds under any circumstances, including but not limited to:
accidental purchase or wrong plan selection
change of mind after purchase
partial usage or non-usage of the purchased product
dissatisfaction with content, format, or expectations
device problems, app issues, internet/network problems, or user-side technical issues
upgrade/downgrade decisions
exam date changes or personal schedule issues
subscription cancellation during an active period
duplicate purchase made by the user
payment failures where access was already granted
No exceptions will be made unless a refund is required by applicable law or mandated by a court/authority.
3. Digital Products & Instant Access
Our products and services are digital and access is usually provided instantly after successful payment. Once access is granted, the product is considered delivered.
4. Cancellation Policy
4.1 Subscriptions / Plans
If a plan is subscription-based, you may stop future renewals by canceling through the same platform you used to purchase (e.g., Google Play, website payment system).
Cancellation stops future billing (where applicable).
Cancellation does not entitle you to any refund for the current billing period or remaining validity time.
5. Failed Transactions / Payment Issues
If your payment is deducted but access is not granted due to a technical issue, please email us at admin@coachingplanet.in with your transaction details.
We will verify and provide access or resolve the issue as support.
This is not a refund process.
6. Chargebacks & Payment Disputes
If you initiate a chargeback/dispute with your bank/payment provider, we may suspend access to the Services until the issue is resolved and may provide evidence of digital delivery/access to the payment provider as required.
7. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top will reflect changes. Continued use of our Services after updates means you accept the revised Policy.
8. Contact
For billing/support questions:
Email: admin@coachingplanet.in
